Checking your watch confirms what should have been a relatively simple task has now stretched into hours of your life wasted. The impossibly long wait time gives you time to reflect on how you’ve spent half of it in the wrong area only to be…

“IT’S CUSTOMER INTERACTION JIM, BUT NOT AS WE KNOW IT” As any Trekkie will know – and any non-Trekkie will know how to deride – Mr. Spock was a super-intelligent guy to have on any team. What a shock it is to find his intelligence…

MAN AND MACHINE IN PERFECT HARMONY Two universal, but unspoken, threads ran through Gartner’s recently published Top Ten Technology Trends. Every trend mentioned by Gartner shares a fundamental requirement if it’s to make an impact – the technology has to be usable and it has…

Often Saggezza is asked to create a unifying experience across multiple legacy enterprise applications. Several approaches can be taken depending on your company’s experience and comfort level with product design and development. This poses an interesting challenge due to the simple fact that many companies…

As a proponent of user-centered UX design, I am always on the lookout for new takes on the design process that may play a role in allowing the systems that we design to be more user friendly. Sophia Voychehovski’s article on Object-Oriented UX struck me…

For those of us who grew up loving science fiction and hearing futurists speak of societies that no longer use cash, societies in which currency was just debits and credits transferred via computer systems, that future is in close reach.  The payments industry is currently…